American Crew Fiber

DELIVERY

We believe in fair postage prices. We therefore offer FREE standard delivery on all UK orders over £30. Most standard parcels are sent by our chosen courier service and take around 3-5 working days. Express parcels are sent via faster courier serices and take 1-2 working days.

Most orders qualify for FREE delivery or our lowest delivery band of £1.99 (standard delivery) / £2.99 (express delivery). For an accurate delivery price, simply add products to your basket and click checkout. There is no need to register and no obligation to buy!

We politely ask that all customers allow up to 7 working days before contacting us regarding undelivered orders. Customers outside of the UK should allow up to 14 working days for delivery.

If you have any questions or suggestions please contact us.

RETURNS

If you are not completely satisfied with your order we are happy to offer a full 30 day money back guarantee. Unwanted items must be returned to us in their original resalable condition in order to receive a refund of the product price. Orders placed from the 1st November up until our Christmas delivery cut off date will qualify for an extended returns period until the end of January the following year (approx. 90 days).

Please be aware that postage costs will not be refunded unless a product is found to be faulty. Where free delivery has been offered with the original order, an applicable charge at our current rate may be deducted from any refund given.

Please contact us before returning any items.